Welcome to Guxelom’s Shipping Policy. We want to ensure that you have a clear understanding of our shipping process and what you can expect from us in terms of shipping and delivery. Our policies are designed to provide you with a seamless and satisfactory experience when receiving your orders.
Shipping Times
Our shipping policy outlines the details of our shipping process, including processing time, shipping time, shipping fees, and more.
Processing Time: It usually takes 3-4 business days. Order verification, quality check, and packaging. Each item on our site has an estimated processing time based on the specific characteristics of the product.
Shipping Time: This refers to the time it takes for items to ship from our warehouse to the destination. It usually takes 4-5 business days. However, factors such as delayed logistics, weather, or customs clearance may have an impact on the delivery time.
Shipping Fees
We offer free delivery on all orders to the 48 contiguous United States.
Delay Shipping
We understand that shipping delays can be frustrating and we strive to ensure that every order is delivered on time. However, there may be times when shipping delays are beyond our control, such as inclement weather, customs delays, or other unforeseen circumstances. If your order is delayed, we will do our best to keep you informed and resolve the issue as quickly as possible.
It is important to provide accurate and up-to-date shipping information when placing your order.
Incorrect Shipping Information
Incorrect shipping information can result in a delay in the delivery of your order or the return of your order to us. If you provide incorrect shipping information, we may need to charge an additional shipping fee to resend your order.
Shipping Carrier
We use several shipping carriers, including but not limited to, FedEx, UPS, and the United States Postal Service. Our shipping carriers are selected based on the speed, reliability, and cost of their services. We choose the best shipping carrier for your order based on the shipping method you have chosen and your shipping location.
Damaged Or Lost Package
In the event that your order is damaged or lost in transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.
Business Days
Our business days are Monday through Saturday, excluding holidays. Orders placed on Sundays or holidays will be processed on the next business day.
Contact Us
If you have any questions or concerns about our shipping policies or your order, please don’t hesitate to contact us at [email protected]. Our dedicated customer support team is here to assist you and address any inquiries you may have.