We understand that there may be instances when you need to return or exchange a product, and we have established a clear and hassle-free return and refund policy. Please review the following guidelines to ensure you are familiar with our procedures.
Return Policy
We offer a 32-day return window for all purchases made on our website. If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 7 days from the date of delivery.
To initiate a return, please contact our customer service team at [email protected] and provide your order number along with the reason for the return. Our team will guide you through the return process and provide you with detailed instructions. Kindly note that you will be responsible for covering the shipping costs associated with returning the item to us. Once we receive your return, we will inspect the item to ensure it meets our return policy criteria. Upon approval, we will process your refund or exchange within 7 business days.
Eligibility For Returns
- Products must be in their original condition and packaging (not unboxed), including all accessories, manuals, and promotional items that were included with the original shipment.
- Products must not have been damaged, altered, or used in any way.
- Custom or special order items are not eligible for return unless the item is defective or damaged.
Return Process
- Contact our customer service team at [email protected] to initiate a return.
- Our customer service team will provide you with a return authorization number and instructions on how to return the product.
- The cost of the original shipping will be deducted from the credit amount. In other words, you are responsible for the 2-way shipping cost of any item you return.
- Pack the product securely in its original packaging, including all accessories, manuals, and promotional items.
- Include the return authorization number on the outside of the package and ship the product back to us.
- Once we receive the returned product, our quality control team will inspect it to ensure that it meets the conditions outlined in the eligibility for returns section.
- If the product meets the conditions for return, we will process the refund.
Refund Policy
If your return is approved, we will issue a refund to your original method of payment. Please be aware that shipping costs are non-refundable, and you will be responsible for the return shipping fees. The refund processing time may vary depending on your financial institution and may take several business days to reflect on your account statement.
Exchanges
Should you wish to exchange an item, please reach out to our customer service team at [email protected], providing your order number and the reason for the exchange. We will guide you through the exchange process and provide instructions accordingly. Please note that you will be responsible for the shipping costs associated with both returning the original item and delivering the new item to you.
Damaged or Defective Items
In the unfortunate event that you receive a damaged or defective item, please contact our customer service team at [email protected] within 48 hours of receiving your order. We will promptly provide you with instructions on returning the item. Upon inspection and confirmation of the item’s damage or defect, we will either provide a replacement or issue a refund based on your preference.
Cancellations
If you need to cancel an order, please contact our customer service team at [email protected] as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. However, if your order has already been shipped, you will need to follow our return policy procedures outlined above.
For any further inquiries regarding our return and refund policy, feel free to reach out to us at [email protected]. Thank you for choosing Guxelom as your trusted shopping destination,