Ordering
1. How do I place an order?
To place an order, simply visit our website and select the item you wish to purchase. Add it to your cart and proceed to the checkout. Provide your shipping and billing information, and complete the purchase.
2. Do I need to create an account to place an order?
No, it is not necessary to create an account. You have the option to checkout as a guest. However, creating an account will make it easier to track your order and save your information for future purchases.
3. Can I change or cancel my order after it has been placed?
If your order has not yet been shipped, please contact us at [email protected], and we will make every effort to accommodate your request. However, once the order has been shipped, we are unable to make changes or cancellations.
Shipping
1. Where do you ship?
We only ship to the 48 contiguous United States.
2. How long does shipping take?
Once your order has been processed, you can expect to receive your shipment within 4-5 business days, depending on your location.
3. How much does shipping cost?
We offer free delivery on all orders to the 48 contiguous United States.
4. Can I track my order?
Yes, once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment.
Cancellation
1. Can I cancel my order?
Unfortunately, we are unable to cancel orders once they have been placed. However, you may be eligible to return the item(s) for a refund or exchange within the timeframe specified in our return policy.
2. What if my order is canceled by Guxelom?
In the rare event that we need to cancel your order, we will promptly notify you via email. A full refund will be issued to your original form of payment.
Payment
1. What payment methods do you accept?
We currently accept payment through PayPal.
2. When will I be charged for my order?
Your payment method will be charged at the time of checkout when you confirm your purchase.
If you have any other questions or concerns regarding orders, shipping, returns and refunds, cancellations, or payment, please do not hesitate to contact our customer service team at [email protected]. We are here to assist you and provide any necessary clarification.